Privacy

How RowanVale uses your information

RowanVale is operated from Xingtai, Hebei, China. Contact the operator through our contact form for privacy requests.

Information we collect

We store your account email, chosen account details, verification status, order contact and delivery details, support messages, wishlist and credit activity. Passwords are stored by WordPress as hashes. Verification codes are short lived and are checked against your email and browser. Please do not send payment credentials or identity documents in the contact form.

Why we use it

We use information to verify accounts, award and manage store credit, fulfil gift orders, prevent duplicate or unauthorised transactions, provide support and send transactional emails. Essential cookies maintain your login, bag and verification session. Advertising trackers are not configured by this store.

Services and delivery partners

Account and order data is held on the store’s VPS. Gmail is used to send verification and transactional messages. The carrier selected for your parcel receives the delivery information needed to ship it; we confirm that arrangement before dispatch. Operating the store and shipping from China can involve transfers of data between countries.

Retention and your choices

We keep account and transaction records while needed to operate your account, resolve orders and maintain the credit ledger. Private recovery backups are kept for 14 days. You can ask for a copy, correction or deletion of personal information through the contact form. Some transaction records may need to remain for resolving an order or meeting applicable recordkeeping duties; we explain any restriction when responding.

Security

The site uses HTTPS. Store administration requires a separate sign-in, and email authorisation is kept outside public site files. Never share your verification code or account password. Contact us if you suspect someone has accessed your account.

Store statistics

We use first-party store statistics to understand visits, verified registrations and submitted orders. The analytics table keeps a date, last-seen time and a one-way network/browser identifier, rather than the raw IP address, browser text, page URL or private URL parameters. Browsing records are retained for 90 days. We do not add analytics cookies, browser storage or third-party analytics requests for this feature. Registration and ordering counts use the existing store records. These figures are estimates and cannot identify every visitor as a real individual.