Frequently asked questions

Can I order today?

Yes. A new verified account receives USD 100 in store credit, which you can use for real gift orders. Items are preorders: we confirm availability and a dispatch date by email before shipment.

Can I use the balance more than once?

Yes. Only the order total is deducted, including delivery. The remaining balance stays in your account with no expiry. It must cover the whole order because card payments and paid top-ups are unavailable in this offer.

Where is my verification code?

Check your inbox and spam folder. Codes expire after ten minutes. Use the code with the same email and browser that requested it. If it expires, request a new one. Never share it with anyone.

Where do products come from?

We source accessories through a Qinghe supplier and felt pieces through the Nangong supply network in Hebei, China. Supplier photographs and specifications are recorded for every item. We confirm the batch before dispatch.

How do I choose the right fit?

Use the dimensions in centimetres and inches on the product page. Compare them with an item you already own. A laptop’s diagonal screen size alone does not guarantee sleeve fit; measure the actual device. Where the supplier has not published a detailed size chart, contact us before ordering.

Can I choose a colour?

The photographs show the listed style and available supplier examples. Add your preference in the order notes. We confirm the available shade by email before shipping and will not substitute a different style without your agreement.

How do I track my gift?

Open Your account → Orders. Once shipped, the carrier, tracking number and tracking link are added to the order and sent by email.

Can I cancel or return an item?

See delivery & returns. Eligible refunds return to your store credit balance. Contact us before sending any parcel.